At PrintVision3D, we are committed to delivering high-quality products and ensuring customer satisfaction. If you encounter any issues with your purchase, please notify us at info@printvision3d.com within 30 days of the purchase date so we can assist you.
Refund Eligibility
Refund requests must meet one of the following conditions:
- The product does not match its description or preview images in a significant way.
- Essential components, textures, details, or files are missing (excluding limitations caused by exchange format constraints).
- The product was mistakenly assumed to be a physical item, and the digital file has not been downloaded.
Refund Request Process
To initiate a refund, please provide:
- Your purchase order number
- A detailed explanation of the issue
- Information about the software and file formats you used
Once we receive your request, we will review it and aim to process it within three business days.
Refund Approval
If your refund is approved, you must delete all copies of the purchased files and may not retain or use them in the future.
Your satisfaction is our priority, and we are dedicated to resolving any concerns regarding product quality as efficiently as possible.
Contact Information
For questions about the refund process, you can reach us at:
- Email: info@printvision3d.com
- Website: https://printvision3d.com/
- Address: 85 Great Portland Street, 1st Floor, London, England, W1W 7LT, United Kingdom
Thank you for choosing PrintVision3D! We appreciate your support and look forward to assisting you.